At Olifants Retreats, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your information when you visit our website or contact us regarding your stay.

By using this website, you agree to the terms of this Privacy Policy.

We may collect personal information including:

• Your name
• Email address
• Telephone number
• Country of residence
• Booking details
• Special requests relating to your stay
• Any information you provide when completing our enquiry or booking forms

We may also automatically collect technical information including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Cookies and website analytics data

We use your information to:

• Respond to enquiries
• Process accommodation bookings
• Communicate before, during and after your stay
• Improve our website
• Provide customer support
• Meet our legal obligations
• Prevent fraud or misuse of our services

We will never sell your personal information to third parties.

When you make a booking, we may need to collect additional information required to manage your reservation.

Payment processing may be handled by secure third-party payment providers. We do not store your payment card details on our website.

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Analyse website traffic
• Improve website performance
• Understand how visitors use our website

You can disable cookies through your browser settings, although some parts of the website may not function correctly.

We may use services such as Google Analytics to understand how visitors use our website.

This information is anonymous and helps us improve our website and visitor experience.

We only share your information where necessary, including with:

• Payment providers
• Booking management systems
• Website hosting providers
• Professional advisers where legally required
• Government authorities where required by law

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

However, no method of internet transmission can be guaranteed to be completely secure.

Under the Protection of Personal Information Act (POPIA), you may have the right to:

• Access your personal information
• Request corrections
• Request deletion where legally appropriate
• Withdraw consent where applicable
• Object to certain processing activities

To exercise these rights, please contact us using the details below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

We may update this Privacy Policy from time to time. Any changes will be published on this page.

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Olifants Retreats

Email: enquiries@olifantsretreat.com